1. what is the BTU on your model# 463722412 I just purchased on 03/27/2012? My serial# is 005097. Why does your website say this model is no longer available when I just bought it? Was it a recall? Is it defective? Should I return it, contact the Better-Business-Bureau, call Angie’s list, call my local TV station? Or should I do all those just to see if I can get a reply about your product??

    • Congrats on the new grill! This grill is one of our brand new 2012 models. I apologize that not all of the specs are currently availble for it. Our website is being updated and all of the information should be there soon. I promise, there has not been any sort recall and there should not be any issues with your grill. I will try to get the BTU information for this model and post another comment providing that. If you have any other questions about your grill please give us a call and one of our knowledgeable grill service specialists will be more than happy to assist you. Our phone number is 1-800-241-7548. – Dustin

    • The BTUs for the main burner on model 463722412 is 35,000 and the side burner is 8,000.

  2. Why are the cooking grates and infrared plates completely different on similar models sold at Home Depot and Lowes?

    • Mark – Even though the cooking systems may look different, both offer the same Char-Broil TRU-Infrared standard of cooking. Char-Broil TRU-Infrared delivers on average 30-50% juicier results than traditional gas grills. All Char-Broil TRU-Infrared grills generate a minimum of 65% infrared heat (some as high as 75%), which is evenly spread across the entire cooking surface to cook food – without drying – at temperatures that range from simmer to sear. The patented emitter and burner plate design on the grills limits the amount of hot air that comes in contact with the food, virtually eliminating flare-ups, producing very even heat (no hot or cold spots), while using less fuel than traditional gas grills. So no matter what kind of cooking system the grill has, the TRU-Infrared cooking standard is the same. The materials and setup of the actual cooking system comes down to personal preference. Hope this helps. Thanks – Michael

      • you say the the material and setup comes down to personal preference but I am not finding any information on the differences between these to very different TRU-Infrared systems to help me decide on a preference.
        Why the radical divergence in design? Was one the original design and the other a “new and improved” new idea? The stainless steel ribs of the Lowes models looks like it might a pain to clean but it looks like it might offer more infrared surface area to transfer heat than the “bowl” design at Home Depot. I can’t buy both and compare.
        Do you offer a comarison of the charactistics of the two designs? Has anyone done reviews of one vs. the other?

        • Rick – Thank you for your interest in these two products! Both styles of the infrared system are going to produce the same results as far as how the food will cook. The plate underneath of the Commercial Series at Lowe’s will provide the same purpose as the Gourmet Series at Home Depot. With care and maintenance in mind, both are recommended to be cleaned and seasoned after each use. If you have more questions about this process or need more help deciding between the two, please feel free to give us a call at 1-800-241-7548 Monday and Tuesday from 8:00am-9:00pm EST, Wednesday-Friday from 8:00am-6:00pm EST, and Saturday from 10:00am-9:00pm EST. – Mandy

          • Cleaning and reseasoning the grill after EACH use (as Charbroil suggests )is just ridiculous. That takes all the fun out of grilling. Kinda like the fishing reel industry SUGGESTS you take the reel apart after EACH saltwater fishing trip for a thorough cleaning. NOBODY DOES THAT. How about making something better with LESS not more maintenance needed.

          • Jeff – We understand your concern and want you to be able to fully enjoy your grill and take advantage of everything it has to offer. To keep your grill running properly and to help prevent rusting we do recommend routinely cleaning your grill. Seasoning after each use is not required, but making sure that all grease and food particles have been wiped or brushed off will do a great deal to prolong the lifetime of the grill. Many of our grills can utilize the burnoff technique. This is where the grill is turned to high to for about 15 minutes after cooking and any remaining food particles are burned away. Brushing the cooking grates off shouldn’t take longer than about five to ten minutes and could even be performed while the grill is cooling off and the cooking grates are still somewhat warm to the touch. Biodegradable Grill Cleaner and our Brush Hawg Grill Brush will do fantastic jobs in assisting with cleanup. Please feel free to give us a call at 1-800-241-7548 or follow this link to create a case with us and we will be more than happy to provide model specific cleaning instructions… – Dustin

    • I had same ques about the “emitter” with Lowes-a perforated one and HD -a solid one. Charbroil chatted to me that Lowes was better for searing- I need for steaks and HD was better for smoking-a solid emitter. Hope this helps you too.I would think a perforated one would smoke more???????

      • Diane – The TRU-Infrared grills from Lowes and The Home Depot do use different hardware, but both are still able to provide the same delicious infrared flavors. Whether you are wanting to sear in flavor or cook low and slow to get a smoky flavor. TRU-Infrared grilling allows for more control, juicier flavors, higher temperatures and less propane usage. The same great TRU-Infrared can be obtained by both grills. Please follow this link for more information on TRU-Infrared grilling… – Dustin

  3. Two days ago I bought from Lowe’s a TRu infrared grill model463243812 (2 burners).
    I also bought a kit model 4619, for coverting to natural gas .
    I have difficultiesin installing the kit. I cnnected the rubber/plastic hose to the home ource with no difficulty. However,the instructions for connecting to the grill are confusing and the pictures do not match. Friends that visited us could not figure it out either.
    Do you have a video for installation? Can you suugest what I should do next, short of returning everithing to the store?

    • Dan, please give us a call at your earliest convenience so that one of our knowledgeable grill service specialists can walk you through the steps needed to convert this grill to natural gas. We value you as a Char-Broil customer and want to make sure that you are able to safely use your grill. Our phone number is 1-800-241-7548. -Dustin

  4. Can you tell me how big the cooking area is?

    • Which grill are you asking about? – Dustin

  5. I recently purchased a Char-Broil Patio Bistro Infrared Grill (Propane version). I have two concerns about the grill. One was during assembling the grill. The wire that connects the ignitor assembly to the electronic ignition box runs directly above the grease trap at the bottom of the grill. My concern is if something hot should hit the casing on the wire, and cause it to melt and break. I thought about trying to move the wire, but I am afraid of breaking the wire at the ignitor assembly. Is this wire where it’s located safe to leave it??

    My other concern is with cleaning the Patio Bistro. Besides the cooking grate, I take off the grate and try to clean the bowl where the burner is located. I have dried on gunk from cooking, and was wondering what I could use to clean it from the bowl??

  6. We bought a Char-Broil model 463270611 at Benny’s in RI. It was a floor model. One of the wires to the ignitor was out so we put it back in. I think the ignitor works becauses it makes a clicking sound. We followed the instructions for starting the fire and it didn’t work. We looked for sparks but didn’t see any even thos the ignitor made clicking noise. We are not sure we looked for sparks in the right place since we are novice gas gril users. We also tried to start it with a match, but the directions and illustrations are not clear enough to know where to hold the flame and it did not start. In the trouble shooting section, for a problem of ignitor noise and no sparks, the problem is listed as “output lead connections not connected” and solution is remopve and reconnect all output connections at module and electrodes. No where is there an illustration of output connections. Does this mean the wires? And why wouldn’t it start with a match? We are bamboosled but don’t want to spend another $25 to return it to the store for our money back.

  7. Would like to purchase model 463234512, however, no one can tell me if the Char-broil rotisseries will fit this model. The accessories pages says that it fits most 4-5 burner grills. This has six burners on the grill plus one outside the grill. Please advise.

    • The Premium Electric Rotisserie (model # 5984722) will work with this grill. The bracket on the opposite side of the motor can be mounted inside of the firebox and the handle on the spit rod can be removed so that it will fit properly. Please follow this link for more information on the Premium Electric Rotisserie…

  8. hello,I recieved the char broil smoker roaster grill for my birthday. It was easy to put together. One question the cooking chamber which was already installed, i aligned the arrow with the slot, is it supposed to fit into a slot were the pin is and is it supposed to be snug or wobble around. the outside ring on top wont let me fit it into a slot if its to be snug.

    • The cylinder should slide directly into the cooking chamber of the Big Easy SRG, but it should not lock into place. It shouldn’t take much effort to remove or even rotate the cylinder. Be sure to take advantage of all of our free recipes through Char-Broil Live and also our Sizzle On The Grill newsletter. – Dustin

  9. Hi I bought a propane vertical smoker and am having a hard time finding any recipes for this item and also controlling the heat.Usually can’t get it over 250 with water in the water pan.. do you have any recipes for a great prime rib and can i use the smoker without the water. michael

  10. I just purchased the Char-Broil Tru infrared grill. What can I do to determine the heat level? I lowered the heat and it still burned the food! I tried to clean it afterwards and there are no instructions on how to keep the grates clean. Can you wash the grates in soap / water, then season them again? PlEASE HELP!

    • Roxane- We value you as a Char-Broil customer and want to ensure you are able to get the best grilling experience from your Tru-Infrared grill. When using your grill, have you been able to adjust the temperature or is the temperature maintaining at a high setting? When cleaning your grates, we would recommend the Brush Hawg grill brush as well as soapy water or grill cleaner. Please follow this link to create a case with us: This way we will be able to further investigate and assist with your situation. – Neil

  11. My brother recommended I may like this website.

    He was entirely right. This post truly made my day. You cann’t believe just how much time I had spent for this information! Thanks!

  12. Hi. I just bought a Char-Broil Gourmet Tru-Infared grill (model 463251413), and I’m reading on page 3 of the manual: (under California Prop 65) that “Combustible by-products produced when using this product contains chemicals known to cause cancer, birth defects, or other reproductive harm.” Can you specify please, what chemicals these are and where are they located in the grill? Also, it says that the product contains lead and lead compounds — where are these located? Thank you.

    • Natasha – Congrats on the new grill! You’re going to love grilling with TRU-Infrared. We understand your concern when reading this in your product guide and apologize for any discomfort it may have caused. We value you as a Char-Broil customer and safety is our top concern. All of our products have been rigorously tested and we are proud to exceed the necessary standards of the C.S.A. The combustible by-product mentioned is carbon that is put off by the fire. All of our products contain little to no chemicals during the manufacturing process and all are well under the threshold levels listed under prop 65. To best meet California guidelines, where our products are sold, we chose to include the Proposition 65 information. For more information on your grill please give us a call at 1-800-241-7548. One of our knowledgeable grill service specialists would be more than happy to best assist you. – Dustin

  13. Hello,

    I also purchased a Char Broil Tru Infrared electrical grill and was worried about the Prop 65 warning. After reading your response to Natasha’s question, you did not appear to address her question regarding the lead content in the grill. Could you please tell me what part of the grill contains lead? Thanks!

    • Drew – There is no lead contained in any of the individual parts of your grill. Please give us a call at 1-800-241-7548 for more information on this. – Dustin

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