When I think of spring grilling I think first of preparing my grill that’s been in storage all winter. That means cleaning and checking it for needed repairs. I remember that any appliance routinely exposed to extreme temperatures will eventually have stress cracks and metal fatigue – so I check these areas often throughout the season too. Of course you most likely did a complete field breakdown of your grill last fall prior to storing it securely for the winter – and ordered replacement parts, etc. Maybe even took a few hours on one particularly slow Saturday to use the Emory cloth and got rid of rust that was beginning to form on sections where it was appropriate to do so, used high-heat paint to re-paint surfaces that had scratches and ordered replacement parts. Right? Here are some helpful tips and answers to the most often asked questions of Char-Broil customer service.
Rusting issues and prevention
- Why is my stainless steel grill rusting or discoloring?
- How should I care for my stainless steel grill? Can I clean rust off of my grill?
- How do I keep my cast iron grates from rusting?
- How to Season your Char-Broil® Quantum® Infrared Grill
- How to Season Your Char-Broil® RED® or Heatwave® Infrared Grill
- How to Season your Char-Broil® Precision Flame® Infrared Grill Cleaning your grill
Cleaning your grill
- What can I do to keep my smoker clean and working great?
- How do I routinely clean my grill?
- How do I clean my porcelain cooking grates?
- How to Clean Your Char-Broil® Quantum® Infrared Grill
- How to Clean Your Char-Broil® Gourmet™ or Heatwave® Infrared Grill
- How to Clean your Char-Broil® Precision Flame® Infrared Grill
Videos
Disposal
Do you have more questions about maintenance and how to care for your Char-Broil cooker(s)? Head over to the Char-Broil LIVE Community Forums for some helpful advice from fellow grillers. If you have a specific question about warranty for your grill – please contact Char-Broil Customer Service for help.
in reference to oppions about Char-Broil! people commented and said that they were made in Cina and cut a lot of corners in materials to last longer they are absalutly right about that. They just do not last long as i live in New York where the weather is more cold in the winter and store it in my screen house with the proper cover for it and it still rusts faster only lasts maybe 2 years the most. Maybe i should buy a Ducane grill they warrenty everything that i know of.
I need to order a gauge for my gas tank Please advise
It sounds like you want to install a pressure gauge in the line between your propane tank and the connector hose that has the regulator on it. If I’ve guessed correctly – these are available at most big box hardware home stores and online. Just an aside for your thinking machine: the Char-Broil LIVE Community Forum members have decided the best way to tell how much propane is in the tank is by weight. You purchase propane by weight, not volume or pressure. There are several ways to accomplish the task of identifying the weight – but the easiest, most accurate and relatively inexpensive method the members of the forum found was a product called Grill Gauge. It kinda sorta looks like a fish scale (the weighing kind, not the skin-scale kind) and they keep it handy to measure weight from the first cook…how does that sound? I believe these units are sold at most retail stores that carry propane tanks, etc. or – of course – online.
We purchased our Charbroil Infrared Red Grill last year. It’s a really good grill but after wiping it off a few times and storing it outside, we are having a problem with the setting decals wearing off. You’re not exactly sure what you’ve got the burners set on. Please help!!!
I’m sorry to hear about this. I will send you a direct email so that we can investigate this and get you back up and grilling. -Dustin
The igniter on my Charbroil Infared Red Grill has failed, I need to order a new one.
Daniel – I can certainly help you out with that. What is the model number of your grill?
-Michael
Hi we are also having a problem with the igniter switch on my Commerical series 500 463244911 model. I actually broke off purchased on 3/10/12 from Lowes. I can not find anywhere were to file a claim under the warranty. Please advise
I’m sorry to hear about the issues that you have encountered with the ignitor on your grill. I have been able to find you in our system and it appears that a case has been created. You should receive a phone call from us very soon. However, if you do have any questions please feel free to call us at 1-800-241-7548. We value you as a Char-Broil customer and want to help to get you back up and grilling. – Dustin
We bought a new Grill Master, and just finished putting it together.
The grill was made in China, and there are lots of fingerprints on the stainless steel surfaces. Your instruction booklet recommends using lukewarm water with dishwasher liquid, but that fingerprints are tough to remove.
Can you recommend a stainless steel cleaner that will do the job?
Konnie – We do not manufacture Grill Master grills or products so I do not know the exact specs. on this model. However, to best clean a stainless steel surface, I would recommend the Eco-Safe Stainless Steel Cleaner. This is Model # 3678185. Please follow this link for more information… http://www.charbroil.com/grilling-smoking-accessories/grill-cleaners-and-brushes/eco-safe-stainless-steel-cleaner.html – Dustin